How it works

OutCallerAI provides a platform for voice AI orchestration that seamlessly integrates with your existing systems to automate your calls and conversations.

Building Blocks

Traditional voice AI systems consist of three core components:

1. Speech-to-Text (STT): Converts spoken words into written text
2. Large Language Model (LLM): Processes and generates contextual responses
3. Text-to-Speech (TTS): Converts text responses into natural speech

Recently, Speech-to-Speech (S2S) models have emerged as a new building block in the voice AI stack. Specifically it is capable of understanding audio input and generating audio output without needing the step of generating text first.

We at OutCallerAI have optimized these building blocks to provide a low latency, high quality, human like voice interactions which can provide you an AI orchestrated Call Center experience without the need to build a complex infrastructure.

All you need to do is sit back and let our platform do the rest 🎉

Our Solution

OutCallerAI's layer solves the challenges in providing real-time operations

Agents

• Create custom agents with your own voice and personality
• Create personality for your agents
• Provide a script for your agents to follow
• Agents leverage your workspace information to provide a more personalized experience
• Agents are optimized such a way that they can handle any kind of conversation
• It's difficult to make out the difference between a human and an AI agent

Echo Widget

• Embed an AI-powered chat agent directly on your website
• Provide real-time customer support through conversational AI
• Capture leads with intelligent, keyword-triggered lead capture forms
• Allow customers to request and download documents or brochures
• Customizable appearance to match your brand
• Track conversation analytics and visitor engagement

WhatsApp

• Track potential leads and conversations from WhatsApp in real-time
• Provide your customers with a way to contact you on WhatsApp without the need to leave WhatsApp
• Send documents to your customers like brochures, catalogs, images, videos, etc.
• Provide a way to send messages to your customers

Documents

• Upload and store documents for your WhatsApp bot to send to leads
• Provide a way to send documents to your customers
• Enable document requests through the Echo Widget chat interface

Workspace

• Manage your workspace information which AI Agents will use while talking to leads
• Add your team members and manage their access to the platform
• Manage your billing and usage
• Track each minute & messages which have been used

Integrations

• Integrate with your existing systems to automate your calls and conversations
• OutCallerAI will push updates of calls to your webhook
• OutCallerAI will push updates of WhatsApp messages to your webhook
• Receive webhook events from Echo Widget interactions